The Pilotta Monumental Complex, in order to welcome visitors by transmitting its value, presents some simple rules that all users are required to respect.
General rules
Taking photos and videos
You can take photos or make videos for personal use without using flash or tripods.
Clothing
Appropriate clothing is required for the official nature of the spaces visited (for example, visiting the museum in a bathing suit or in very skimpy clothing is considered inappropriate and therefore prohibited).
Bags, backpacks and umbrellas
Small bags are permitted in museums.
Food and Drink
It is not permitted to bring or consume food or drinks in the exhibition spaces and reading rooms.
Animals
In addition to guide dogs accompanying blind people or pets used for pet therapy, small animals are allowed on the premises provided that visitors are equipped with suitable carriers. There is also an agreement between the Pilotta Monumental Complex and the company Bauadvisor for dog sitting services. dog sitting service.
Animals on leashes are not permitted.
Smoking
Smoking is prohibited in the reading rooms and exhibition spaces including the monumental staircase.
FAQ
We are a group of friends, is it possible to visit the Pilotta Complex with the reduced group rate?
The group is considered to be made up of a minimum of 10 and a maximum of 30 people with or without family ties. To take advantage of the reduced group rate, the group must therefore be made up of at least 10 people and the cumulative purchase of the reduced group ticket must be made, taking care to indicate the entry time slot at the time of purchase.
What are the opening days of the Pilotta museums?
The Pilotta complex is open from Tuesday to Sunday from 9:30 am to 7:00 pm.
Are there any time slots for entry to the Pilotta Monumental Complex?
The service is open to the public from 9.00 a.m. to 7:00 p.m. ( last entry at 6:00 p.m. ). There are no time slots.
Are the spaces accessible to disabled people?
The entrance to the Galleria Nazionale, the Teatro Farnese, the Museo Archeologico and the Biblioteca Palatina is accessible to disabled visitors via platforms, elevators and stair lifts with assistance from internal staff.
What can I visit with the Pilotta Complex ticket?
The ticket is unique and includes Farnese Theater, National Gallery, Archaeological Museum, Palatine Library (exept the areas dedicated to librarian services only) and Bodoni Museum.
What are the methods of purchasing and paying for tickets?
At the ticket office you can purchase entrance tickets to the Pilotta museums with a credit card, debit card and cash. You can also purchase tickets online from the website
Is it possible to book tickets to visit museums online?
Yes, by accessing the section dedicated to online purchases “ Ticket ”. It is possible to plan visits for individuals and groups (minimum 10 units).
How can I purchase a reduced-rate group ticket in advance?
By accessing the “Ticket” section, you can purchase reduced-rate tickets for a group of a minimum of 10 and a maximum of 30 people, taking care to indicate the entry time slot at the time of purchase.
Do I have to go to the ticket office once I have purchased the ticket online?
No. Once you have printed the ticket you can enter the Museum directly by scanning the QR Code.
How long does it take to visit the Pilotta Museums?
The visit is free and the length of stay is at the discretion of the visitors. The average duration of the visit, considering the entire tour route, is about 3 hours.
Is there an internal guided tour service?
To take advantage of a guided tour, you must contact the Tourism Office of the Municipality of Parma.
Tel: 0521 218889 – mail:
turismo@comune.parma.it
Is there any exhibition material available on the museum route?
There are educational panels and captions in bilingual Italian and English in the exhibition rooms to support the visit. An information leaflet in Italian and English is available free of charge at the ticket office, which can also be downloaded from the Pilotta website before the visit, along with other information on the collections and the various exhibition sections of the route.
Are there refreshment points and a bookshop in the Complex?
Along the tour route there is a refreshment area with seats for visitors and vending machines for drinks and snacks, accessible from the Sala del Trionfo behind the stage of the Teatro Farnese. Publications produced by the Pilotta Museum Complex are on sale at the ticket office.
Can I take photographs and make videos?
Photos and videos for personal use are permitted without using flash, tripods or selfie sticks. For professional photo and video shooting, it is necessary to send a request for authorization to the Pilotta photographic archive at mail:
cm-pil.archiviofotografico@beniculturali.it
Is there a cloakroom for bags, backpacks and strollers?
Small bags are allowed in the Pilotta Complex. Backpacks and large bags must be stored in the lockers at the ticket office. The service is free.
Are animals allowed?
In addition to guide dogs accompanying blind people or pets used for pet therapy, small animals are allowed on the premises provided that visitors are equipped with suitable carriers. Animals on leashes are not allowed. The Complex has activated an agreement with the Bauadvisor company for the dogsitting service.
Are visitors allowed to bring food and drinks?
No food or drinks are allowed on the tour route.
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