What is Service Quality Charter?
The Service Quality Charter responds to the need to establish principles and rules in the relationship between the administrations that provide services and the citizens who use them.
It constitutes a real “pact” with users, a communication and information tool that allows them to know the services offered, the methods and standards promised, to verify that the commitments undertaken are respected, to express their evaluations also through forms of complaint.
The adoption of the Charter of Quality of Services in Museums and Institutes of the Ministry of Cultural Heritage and Activities and Tourism is one of the tools that allow a greater valorization of the cultural heritage preserved in them and, as far as possible, in harmony with the needs of protection and research, the adaptation of the organization of activities to the expectations of users.
The Charter will be updated periodically to consolidate the quality levels achieved and record the positive changes that have occurred through the implementation of improvement projects, which may also arise from periodic monitoring of user opinion.
Attached document
Consult the Service Quality Charter 2023